Technology Adoption

Your people ultimately decide if the introduction of new technology succeeds or fails

Said another way: successful technology deployments and IT modernization efforts are about more than systems, applications or tools. These transformations succeed when people understand the vision for change, are prepared for the impacts and are working together enthusiastically. Understanding how people will respond to the technology change and then equipping them with the knowledge and tools to adapt and succeed moves your organization from Reluctance to Results™.

Wheelhouse Group ensures that our clients’ technology deployments are not only successful, but well communicated and managed. To do this, we draw on our technical expertise, our ability to ask the right questions and our understanding of each client’s challenges. Then we use our proven tools and methodologies to build strategic deployment programs that achieve both the intended benefits of the technology investment as well as the organization’s strategic goals.

Together with our clients, we create effective programs, deliver results, and set the foundation for our clients’ continued success.

Wheelhouse Group experts work as integrated members of IT project teams and focus on the “people side” of technology change. We identify the needs of all stakeholders – from executive leaders to end users, including the project team itself, to guide all impacted parties on a path to change. We use a proprietary maturity model framework, the Wheelhouse Waypointer™, to create a customized scale that documents the client’s current state, and measures progress and impact of the work throughout the engagement.

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Our subject matter experts

Michelle ConklinMichelle Conklin
Engagement Lead, Internal Revenue Service;
Practice Lead, Technology Adoption
Michelle’s bio

Where we’re making an impact…

Modernizing an enterprise case system

The Department of Justice’s (DOJ) Executive Office of Immigration Review’s (EOIR) Courts & Appeals System (ECAS) initiative is modernizing the technology that drives our nation’s immigration courts. Wheelhouse Group supports the communications and change management for this massive migration of a decades-old, paper-based case management system to an automated, digital solution. We provide both the strategy and tactics for a diverse group of audiences nationwide, developing targeted videos, highly visual educational materials, timely newsletters, and website updates in order to increase buy-in and eventual adoption. By capturing and clearly articulating the Department’s vision and improving stakeholder and end-user engagement, we’re helping the courts successfully transform while we also implement leadership and cultural changes that are improving the overall culture of the division.

Leading readiness activities for agency-wide technology deployments

Within the Internal Revenue Service (IRS) IT organization the User and Network Services (UNS) group delivers new and enhanced technology tools and solutions to more than 85,000 IRS employees and contractors. Wheelhouse Group serves as an integral member of the technology adoption PMO and has produced the strategy and communications that prepare IRS users for new technology deployments such as Windows 7, Windows 10 and the Microsoft Office 365 ProPlus suite of applications. We develop targeted marketing, awareness, and end-user messaging that is uniquely crafted for segments of the employee population such as remote workers, assistive technology users and executives. The result? Improved communication flows, positive changes in technology adoption behavior, increased self-help, and a reduction in help desk calls.

What we offer

  • Stakeholder engagement
  • Program and portfolio management
  • Strategic communications
  • Targeted training, workshops, and tech session materials (FAQs, scripts, call prompts)
  • Strategic planning & road mapping
  • Performance measurement

Insights on Technology Adoption