News Wheelhouse Group joins the Digital Services Coalition! Wheelhouse Group joins the Digital Services Coalition! by Christina Barbour, Wheelhouse Group Wheelhouse Group is…adminJuly 13, 2021
Article When the Consultant Becomes the Client: Turning Our Customer Engagement Focus Inward to Improve CX When the Consultant Becomes the Client: Turning Our Customer Engagement Focus Inward to Improve CX…adminMarch 30, 2021
Case Study Improving CX to Better Support the US Mint’s Business Increasing customer demand – both in scale and complexity – led the IT organization to…adminJanuary 26, 2021
Case Study Designing CX to Increase Employment Pathways through the FutureWorks Initiative People with disabilities have an unemployment rate that is historically more than double the national…adminDecember 19, 2020
Article Whether Internal or External, Customer Engagement is All About Relationships and Trust Virtually serving your internal customers in confident, transparent, and caring ways is just as important…adminNovember 19, 2020