As part of a complex modernization initiative to phase out paper-based processes and implement a web-based case management system for immigration courts nationwide, our client knew that stakeholder communications would be essential to the success of the implementation.
Our experts worked with IT leadership to design an integrated communications plan that ensured a diverse group of stakeholders fully adopted and embraced the new online system. We conducted listening sessions with pilot program end users to create an essential feedback loop with IT, developed a program playbook, an engagement plan, and communications and educational artifacts to help users understand how their work would change and the value to them.
Key Takeaway
Our client is benefitting from a clearly articulated and unified vision across the organization and is seeing the impact of stakeholder and end-user engagement on the transformational changes.
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